Fly to let customers left stranded by the recent air chaos caused by Iceland’s volcanic eruption were able to get help from Foreign & Commonwealth Office staff who went to several airports to assist British nationals who were stuck abroad.

In Madrid Airport, which was unaffected by the ash cloud, a Foreign Office team manned two stalls to advise British nationals, and arranged coaches to Calais for those who had arrived on long haul flights and were unable to get an onward connection.

In Bilbao, Spain, the British Consul worked with the Mayor of Santurce, who arranged for four vans of water and oranges to be delivered to passengers after the port ran out of water.

In Seoul, South Korea, the British Embassy has worked with local companies, including Samsung and Tesco, and a team of volunteers, to provide food and drinks for stranded holidaymakers.

A British Embassy team in Egypt, where there are over 23,000 British nationals have gone to Sharm el Sheikh with computer equipment and telephones for those who cannot get access to an internet café or who telephones have run out of battery.

In many other countries Embassy staff worked closely with governments and airlines to ensure that British nationals were provided with adequate accommodation and food.

In those countries with visa regimes, the Foreign Office has made representations to ensure that British visa nationals who had overran their stay would not be penalised.

In addition, British Embassy consular sections have helped nationals who have been the victims of crime, who have suffered medical emergencies or required assistance in transferring money.

• Holiday homes in and around Bangkok may remain empty for a while following an announcement from the Foreign and Commonwealth Office that advises against all but essential travel to the Thailand city destination.

This advice reflects its concern for the safety of British nationals due to the risk that violence could break out without warning during the increasingly volatile political crisis.

The FOC said: “The situation is changing on a daily basis, and we recommend that British nationals living in Thailand or travelling to the country check our travel advice regularly for details of further developments.

“If you are in Thailand and are planning onward travel, please note that Suvarnabhumi airport is operating as normal. The route to the airport from Bangkok city remains open.

“British Nationals should exercise extreme caution throughout the country, and avoid demonstrations and large gatherings, some of which have recently turned violent. If violence breaks out again British nationals are advised to remain indoors and to monitor the media and this website.”

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